Hanging your Artwork
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Whether you have found a new piece of artwork on the side of the curb (lucky) or have purchased an antique frame and put your own art into it, we can add a wire for a $5 wiring fee.
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There are a few situations where we suggest using a cleat for installation. If a piece is large, going in a hallway, stairwell, or heavy, it can be beasiest to use a cleat.
You will be given a cleat that is custom cut for your artwork upon pickup.
Mount the cleat to your wall. It is best if you can hit a stud (ideally two!) to ensure the cleat is mounted securely.
All cleats are cut to be a bit smaller than the opening on the back of the frame so that the frame may be slid side to side after installation and you don’t need to be as accurater in measuring.
If you hang your piece on the cleat and it is not level, you can use folded paper, cardboard, or wood scraps to shim the piece until level.
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We default to wiring most pieces as it’s an easy and flexible option!
When you pick up your artwork, you will be offered hooks for hanging the piece up. If this didn’t happen, please stop by and we can give you hooks!
If your piece is on the heavier side or is very wide (like a panoramic photo), it can be easiest to use two hooks for hanging it.
If you are worried about weight, want to install something more permanently or are going into a masonry wall, it can be best to use screws and appropriate anchors.
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Yes! If you ever want someone to install your piece, we can make a recommendation! Just email the shop or call us and we will put you in contact with someone!
Caring for your frame
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There’s a few different types of glass. We always put a sticker on the back of your frame to indicate if we have used UV filtering glass or Art Glass. If there is no sticker, it is likely that the frame has standard glass.
In general the best way to care for any glass is to use an ammonia-free glass cleaner and a microfiber cloth.
Art glass care instructions state to use microfiber cloths exclusively as coarser materials can create scartches which build up over time.
Always spray the cloth and not the frame to prevent any liquid getting in the frame.
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We use a few different types of plexi. No matter what, Always spray the cloth and not the frame to prevent liquid getting in the frame.
If your piece has standard or UV filtering plexi, we will try to make a note on the back of the frame. You can also check your paperwork or call us if you’re unsure.
Standard and UV Plexi should be cleaned with a clean microfiber cloth only (paper towels will scratch the plexi!). We also recommend using Novus No. 1 Plexi Spray. Ammonia based products can cause yellowing of the plexi.
If your piece is framed with Optium Plexi, there should be a sticker on the back. Optium can be treated like glass. You can use a standard glass cleaner and a clean microfiber cloth. You can also clean Optium with a 1:1 solution of isopropyl alcohol and water. Apply the solution to a clean microfiber cloth. It can be helpful to have a second dry cloth to remove any excess liquid.
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If your artwork slips in its mat or becomes unhinged, please bring the piece back to us and we will correct this!
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Ugh! We are sorry! Unfortunately, this is a common situation. Luckily, we are able to replace glass. We are also able to repair frames suffering common issues associated with falls.
Call us or email us to get a quote on a glass replacement and we can walk you through your options!
For glass replacements, we ask that you bring the frame so that we can make sure the glass fits correctly.
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Depending on how far you’re moving, the answer can change. But in general, we recommend stacking frames face to face or back to back to prevent any hanging hardware scratching the face of frames.
If you have larger pieces or pieces with plexi glass, it can be beneficial to protect the face by wrapping cardboard around the entire frame.
If you have extra concerns about your piece, feel free to email us and we may be able to provide packing services.
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If you need to store frames for a longer period of time, it is ideal that frames are stored face up or standing up in the correct orientation. Storing a frame upside down or sideways can put tension on the hinges keeping the artwork in place.
Separate the frames using bubblewrap, towels, moving blankets, cardboard, etc. to keep the frames from getting scratched.